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Howick Ltd. Consumer Privacy Statement

Last modified: October 3, 2013

Your privacy is important to Howick Ltd.  (“Howick” or “we”) as is your trust in Howick’s products and services. We want you to know that the information you share with us will be treated with care. This Privacy Statement addresses what personal information we collect and how we handle the personal information shared with us.

Scope

This Privacy Statement applies to personal information we obtain from and about individuals interacting with Howick and its website, products and services. It does not apply to personal information we obtain in our capacity as an employer.

Information Collected

As you interact with Howick, there may be opportunities for you to provide us with your information. Additionally, we may collect certain information about you as further described below.

You may provide us with information about you through a number of sources: product and related events, surveys, social media platforms (such as the Howick Facebook Fan page) and through our customer call centers.

The types of information that Howick collects about you may include, but are not limited to:

● contact information (such as name, address, city, state and ZIP code, email address and telephone number)
● machine information (such as model, model year, selling dealer, servicing dealer, date of purchase or lease and service history)
● demographic information (such as age range, marital status and household composition)
● relationships you have with Howick in addition to the purchase and servicing of your machine
● investor information (name, address, phone number and email address)
● photographs such as those that you may submit for contests or sweepstakes

Use

The information Howick collects about you and your machine will be used:

● to provide products and services
● to maintain customer relationships
● to operate the Howick website
● to provide customer and machine support and service (such as warranty service)
● to provide information and product updates
● for safety and product research purposes
● for marketing purposes
● to customize and improve communication content
● to comply with legal requirements

Sharing

Howick may share the information it collects about you or your vehicle in the following instances:

● as required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution or similar legal process
● when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request
● with our services providers who work on our behalf and who do not have an independent right to use the information to which they have access or that we disclose to them
● with our business partners for Howick marketing activities, business partner marketing activities or both
● with third parties for research and development purposes (such as university research institutes for improving building safety)
● in connection with the sale, transfer or financing of a significant part of a Howick business or its assets, including any such activities associated with a bankruptcy proceeding
● within Howick, with our subsidiaries and affiliates and with Howick.

Apart from the purposes listed above, Howick will not share information about you or your machine with other third parties for their independent use without your permission.

How to Manage Your Personal Information/Communications Preferences

If you have subscribed to a particular email newsletter or other communication, you should follow the instructions in the email or on a related website to unsubscribe.

If you opt out of receiving marketing communications from Howick, your personal information will not be used for marketing, but may still be used for the other purposes described in this Privacy Statement (such as machine and service). 

Security

Howick uses administrative, technical and physical security to protect the personal information we maintain and to help ensure that it is used according to this Privacy Statement. 

Linked Sites

The Howick website may contain links to third-party sites not controlled by Howick or covered by this Privacy Statement, such as those belonging to Howick dealers, websites offered in conjunction with a business partner, or independent product review sites. We recommend that you check the Privacy Statement of other sites you visit before providing any personal information. 

Children's Privacy

Howick does not target or knowingly collect any information from children under the age of 13, and does not target its website to children under these ages.

Cross-border data transfers

 

Information that Howick collects may be stored and processed in and transferred between any of the countries in which Howick operates to enable the use of the information in accordance with this privacy policy.

 

In addition, personal information that you submit for publication on the website will be published on the internet and may be available around the world.

 

You agree to such cross-border transfers of personal information.

Privacy Inquiries and Correcting Your Information

If you have concerns or questions regarding Howick’s consumer privacy practices or this Privacy Statement,  you may contact us at;

  1. mail     117 Vincent Street
                Howick
                Auckland 2014
                New Zealand
    email    This e-mail address is being protected from spambots. You need JavaScript enabled to view it
    phone  +64 9 534 5569
    fax       +64 9 534 0459

Changes to Privacy Statement

We may update this Privacy Statement from time to time. We will do so by posting additions or modifications to this page.

 
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